The Assistant Director, Membership & Facility Operations, provides leadership for member services and facility operations for the Department of Campus Recreation. The Assistant Director, Membership & Facility Operations is responsible for the coordination of member on-boarding processes, program and service sales, member communication, front desk operations, equipment checkout, business transactions and fostering a positive experience for all members and guests. Additionally, this position will supervise and mentor a staff of 50 student employees and assist the Associate Director with the planning, development, facilitation, and evaluation of a comprehensive facility operations plan, to include staffing, risk management, and special events. This position reports to the Associate Director of Campus Recreation, Facility Operations.

Position Specific Accountabilities

• Provide oversight for member services operations including student staff, customer service, membership sales and renewals, financial transactions, program registration, facility access, and equipment checkout.
• Utilize Innosoft Fusion membership management system for all departmental areas including system administration, program updates, pricing changes, and system upgrades.
• Develop and implement customer service strategies for member services, including membership communication and promotions, new member onboarding, and member retention efforts.
• Staff supervision including recruiting, hiring, training and mentoring a diverse group of facility operations student employees.
• Responsible for daily accounting transactions, including all cash, check, credit card, point of sale, refund, and payroll deduction.
• Develop and maintain relationships with Public Safety, OneCard, Information Technology Services, Student Employment Services, and other units across campus to achieve collaborative success and partnerships. 
• Monitor and maintain accurate reports detailing facility use, membership sales, locker sales and miscellaneous revenue for the Campus Recreation Department.
• Maintain member locker process, including sales, renewal, clean-out and maintenance & repair.
• Coordinate all repairs to the Burns Recreation Center fitness and weight equipment & gaming center equipment with internal & external partners.
• Coordinate all office supply and uniform purchases for the Burns Recreation Center departments.
• Serve on Campus Recreation, Student Affairs and University committees as directed.
• Perform other related duties.

Loyola Marymount University Expectations

Exhibit behavior that supports the mission, vision, and values of the university.  Communicate and employ interpersonal actions that model high standards of professional, responsible, accountable, and ethical conduct.  Demonstrate a commitment to outstanding customer service.

Position Qualifications

• Typically Bachelor’s degree in Business Management, Higher Education, Public Relations, Communications, Sports and/or Recreation Management or a closely related field. A Master’s degree is preferred.
• Minimum three years demonstrated experience working in a Higher Education recreation center or student union with customer service and operations management responsibilities.
• Demonstrated supervisory or management experience, including but not limited to selecting, training, coordinating, and evaluating a diverse work force.
• Demonstrated progressively responsible experience managing the front lobby operations for a recreation center, gym, or private health club is preferred.
• Demonstrated experience in utilizing technology solutions like: When 2 Work, Connect 2 &  Innosoft Fusion software.
• Ability to manage a budget, create annual goals for the Burns Recreation Center, and implement innovative programs.
• Demonstrated experience working with personal computer software applications including word-processing, spreadsheet, presentation, internet, and email software, such as the programs in the Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Ability to compile, prepare, write, and review reports.
• Ability to lift 50 lbs. with appropriate accommodation
• Strong problem-solving skills.
• Demonstrated ability to perform duties in a dynamic work environment and to establish and maintain effective working relationships with a variety of staff and the surrounding community.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of this position.