The Membership and Licensing Manager works to promote ALTA membership effectively and strategically, creating a great ALTA experience for members and non-members in the title industry. This position will also manage the policy forms licensing program. The Membership and Licensing Manager will coordinate with ALTA team members to maintain accurate data on member companies and individuals in the ALTA database.

Summary of Duties & Responsibilities:

• Effectively and strategically promote ALTA membership and create a great ALTA experience for members and non-members in the title industry.
• Partner with ALTA team members to ensure data on member companies and individuals is accurate and up to date within the ALTA database.
• Create/maintain Membership and Licensing training program and standard operating procedures
• Work closely with VP of Membership to prioritize tasks, monitor progress, and support the achievement of individual and departmental goals.
• Manage ALTA Registry to maintain accurate data
• Other duties and responsibilities as assigned, contributing to team and organizational success. 

Preferred Skills & Qualifications

• Bachelor’s degree;
• At least 3-5 years of experience in customer service role, Association experience a plus; or a combination of education and experience
• Demonstrated customer service skills, including the ability to communicate clearly and professionally, respond to inquiries with empathy and efficiency, and resolve issues in a timely, solutions-focused manner while maintaining positive relations with internal and external customers/partners.
• Demonstrate the ability to effectively lead and influence teams by fostering collaboration, accountability, and shared ownership of outcomes.
• Proficiency in various software programs, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other pertinent AMS databases (re:Members/Impexium, etc.)
• Ability to understand, interpret, and work with data within a database, including accurately reviewing information, identifying trends or discrepancies, and using data insights to support decision-making, reporting, and daily operational tasks.
• A proactive approach to problem-solving with strong decision-making skills
• Excellent project management skills with great attention to detail.
• Detail-oriented individual with exceptional organizational and time management skills.

About American Land Title Association

American Land Title Association (ALTA), founded in 1907 and headquartered in Washington, D.C., is the national trade association and voice of title insurance and settlement agents, real estate attorneys, abstracters, and underwriters. Our members range from small, one-county operations to large national title insurers that conduct title searches, examinations, closings, and issue title insurance that protects real property owners and mortgage lenders against losses from defects in titles.

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