The University of Akron, Department of Student Recreation and Wellness Services is seeking a dynamic and energetic Manager, Informal Recreation & Facilities that will be responsible for management of the Informal Recreation program area and operations with facilities managed by the Student Recreation & Wellness Services Department. Working within the Division of Student Affairs in the beautiful Student Recreation & Wellness Center and Ocasek Natatorium, the Manager, Informal Recreation & Facilities is responsible for coordinating daily operational duties and facility managment processes that meets the needs and interests of the UA campus community and greater Akron community. Specific responsibilities include the following:

Personnel Management

• Responsible for: recruiting, hiring, training, supervising, mentoring, and evaluating approximately 65 student employees for positions including: facility supervisor, front desk attendant, equipment check-out, court monitor, and fitness floor attendant.
• Create, monitor, and manage student employee work schedules via DSE software. Ensure staffing levels meet operational requirements.
• Design and deliver training & development opportunities focusing on risk management, customer service, professional growth, and personal development that align with industry best practices and increase student buy-in.
• Oversee tracking of Informal Recreation program area budget to include; weekly approval of student timecards and bi-weekly approval of time sheets.
• Ensure compliance via regular tracking of required certifications &/or University processes

Facility Management

• Oversee daily operations of the Student Recreation & Wellness Center and Buchtel Field complex and assist in oversight of the Ocasek Natatorium facility.
• Direct supervision of the SRWC Welcome Desk area with a customer service mindset to include; swipe access and gate control, equipment check-out, pro-shop sales, and management of lost & found items.
• Oversee daily operations of the SRWC fitness floor space ensuring patrons have access to a safe & clean environment. Ensure staff are completing daily cleaning responsibilities for both equipment and laundering towels and providing customer service feedback as required.
• Ensure provided training incorporates risk managment processes with a focus on; CPR, AED, & First Aid certification, emergency action plan processes, and conflict resolution.
• Develop and create court schedules for "drop-in" open recreation time, ensuring a diverse offering of sports and activities. Assist in the creation of marketing materials showcasing options available for drop-in usage.
• Support membership sales, guest pass sales, pro-shop sales, and any training related to student staff usage. Assist in the sourcing and inventory management of items related to retail sales.
• Serve as the liaison with the Office of Student Conduct and Community Standards to resolve issues related to patron conduct.

Special Event Management

• Organize, implement, and provide on-site supervision of special event programming and events. Assist in creating and tracking contracts and letters of agreement for special use groups and assist in coordination of billing at the conclusion of events.
• Assist in oversight of special event programming (swim meets) in the Ocasek Natatorium facility.
• Collaborate with campus departments and student organizations to schedule programs, services, and events that serve the campus community while maintaining appropriate "drop-in" recreational space opportunities.
• Coordinate the SRWS Birthday Party program for campus and community participants.
• Assist in the creation and oversight of policies and procedures necessary to maintain safety standards while providing consistent customer service to patrons and guests.

Budget Management

• Manage Informal Recreation program area budget, strategic planning, and regular reporting.
• Make recommendations & purchase as necessary equipment necessary for operation of SRWS facilities

Other

• Assist in marketing, both digital and print, of events and programs
• Assist, along with all other SRWS program area managers, to create a positive work environment that puts an emphasis on student development, professional outcomes, and effective collaboration.

To Apply

To apply for this position, you must complete the online application by accessing The University of Akron Human Resources Page and click on "External Candidates." Attach a cover letter and resume to your profile. 

Applicants should fully describe their qualifications and experience with reference to the minimum qualifications. This is the information on which the initial review of materials will be based. A resume will not be accepted in place of any information requested on the application. For assistance with your application or attachments, please contact Madilyn Otterbacher in UA Human Resources at mao76@uakron.edu. 

Position Requirements

• Education: requires a relevant bachelor’s degree
• Required Certifications: American Red Cross CPR (or equivalent) Instructor (or ability to obtain with 3 months of hire)
• Experience: requires a minimum of 1 year experience in collegiate recreation or equivalent field. Ability to manage multiple projects simultaneously, manage time efficiently, and prioritize tasks required. Supervisory experience of staff and/or students, strong oral and written communication skills, ability to work a non-traditional work week, and ability to work in a high tempo work environment required. Computer skills to include Microsoft Office suite of programs and membership/facility management software.

About The University of Akron

The University of Akron is a state university located in an urban metropolitan area. Akron has 18,000 undergraduate, graduate and professional students. Student Recreation and Wellness Services has received many accolades including the NIRSA Outstanding Facility Award and Fitness Management NOVA 7 awards in facilities and technology. Built in 2004 the recreation center includes a 53' indoor rock climbing wall and 12’ free standing Bouldering wall, outdoor adventure trips and seminars, outdoor adventure equipment rental, 50 meter x 25 yard competition pool, a leisure pool and spa, multi-purpose sport courts, 15,000 sq. ft. of strength and cardio equipment, two aerobics studios, jogging track, racquetball courts and more. Student Recreation and Wellness Services offers a comprehensive recreation program that includes Fitness and Wellness, Aquatics, Outdoor Adventure, Intramural Sports, Club Sports, and Informal Recreation.

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