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eNGINE builds Technical Teams. We are a Solutions and Placement firm shaped by decades of interaction with Technical professionals. Our inspiration is continuous learning and engagement with the markets we serve, the talent we represent, and the teams we build. Our Consulting Workforce is encouraged to enjoy career fulfillment in the form of challenging projects, schedule flexibility, and paid training/certifications. Successful outcomes start and finish with eNGINE.
eNGINE is hiring a Service Desk Analyst I to support a well-known higher education client.
This is a great opportunity for someone early in their IT career who enjoys helping people, solving problems, and working in a fast-paced support environment.
What you’ll be doing:
Provide first-level technical support via phone, email, chat, and walk-ins
Troubleshoot issues across accounts, networks, devices, and applications
Resolve user issues on first contact whenever possible
Track and manage tickets through resolution using ITSM tools
Support Office365, email, VPN, Active Directory, and end-user devices
Assist with technology retail support (helping users with purchases and setup)
Create self-help documentation and support materials
Collaborate with team members and help mentor student staff
Participate in on-call rotation and support peak periods (evenings/weekends as needed)
What we’re looking for:
1+ year of hands-on IT support experience
Strong troubleshooting skills with:
Windows OS
VPN
Mobile devices & laptops/desktops
LAN/WAN
Active Directory
Office365
Video conferencing tools
Experience with ITSM/ticketing systems and remote support tools
Strong communication and customer service skills
Ability to multitask and prioritize in a fast-paced environment
eNGINE is a Technical Solutions firm shaped by decades of interaction with Technical professionals. Our inspiration is continuous learning and engagement with the markets we serve, the talent we represent, and the teams we build. Successful outcomes start and finish with eNGINE.
