Legal Software Applications Trainer

Keller Rohrback L.L.P., a Pacific Northwest–based and nationally recognized law firm known for its cutting?edge cases, is seeking a dynamic and highly technically proficient Legal Software Applications Trainer with a minimum of five (5) years of experience for our Seattle office. This is a hybrid position, requiring onsite presence two days per week, as well as additional in?office time for new?hire training and other purposeful business needs.

The Legal Software Applications Trainer serves as a vital bridge between legal professionals and legal technology.  You will be responsible for designing, developing, and delivering comprehensive technology training programs for attorneys and staff. You will play a critical role in onboarding new hires and driving the effective use of legal software to improve efficiency across the firm.  In addition to training this position provides support with end?user training, troubleshooting and assistance—particularly in specialized legal applications—to ensure optimal system performance and user adoption.  To support a successful transition, there will be an opportunity to learn specialized software applications directly with our current Senior Applications Support Specialist prior to their planned retirement.  This position works under the guidance and direction of the Firm’s IT Manager.

Key Responsibilities:

• Curriculum Development: Working individually and with application consultants to create, maintain, and update training materials, user guides, and on-demand tutorials for legal applications.  Continuously improve training based on feedback.
• Training Delivery: Conduct in-person, virtual, and hybrid training sessions for new hires and ongoing development for our attorneys and staff.
• AI Integration: Train staff on approved AI-driven tools and resources.
• Support & Troubleshooting: Provide support and troubleshooting assistance to users, including root cause analysis and resolution of application-related issues.
• Technology Adoption: Collaborate with practice groups to understand needs and promote best practices for using legal tools. Work closely with IT Manager for approval and implementation.
• Document Production: Assist legal assistants, paralegals and attorneys with documents, template and software application troubleshooting.
• Vendor Management: With guidance from our IT Manager, engage with vendors for support and evaluate technology upgrades and training.

• Software Product Feedback: Provide product feedback to legal software providers to help drive product enhancements and improvements. 

Qualifications:

• Experience: 5+ years of experience in legal training or legal technology consulting.
• Technical Skills: Proficiency in learning and creating training programs. Understanding of server software applications and web technologies is beneficial.  
• AI: Demonstrated working knowledge of AI-powered tools and platforms.
• Analytical Skills: Strong troubleshooting and problem-solving skills to resolve software application usage by members of the firm.
• Education: Bachelor’s degree preferred; law firm experience is highly desirable.
• Communication Skills: Exceptional presentation skills, with the ability to translate complex technical concepts into easy-to-understand training for non-technical users. 

 Key Software Applications:

• 360 Office Suite
• NetDocuments (DMS)
• Best Authority
• JuraLaw
• DocuSign
• BigHand Create
• Power PDF
• Adobe Suite
• Microsoft Teams
• Zoom
• Microsoft CoPilot

Salary: $100,000 – $120,000 DOE

Benefits: Keller Rohrback’s benefits package focuses on the health and well-being of our team and includes the following:

• Medical, vision, dental, life, and long-term disability benefits
• Paid time off.
• Leave Benefits
• Paid Holidays
• 401k and Profit-Sharing plans
• Bonus
• Hybrid work model focusing on work/life balance.
• Paid Transportation for onsite work.

EEOC Statement: Keller Rohrback is committed to promoting and preserving a firm culture of diversity, equity, and inclusion (DEI) and to attracting, retaining, developing, and promoting the most qualified employees without regard to age, race, ethnicity, gender identity, nationality, sexual orientation, disability, veteran status, life experiences, and other characteristics that make each one of us unique. At Keller Rohrback, we believe that a diverse workforce provides greater support for our staff and attorneys, leads to better teams, enhances creativity, and better serves our clients and community. 

Please submit your cover letter and resume by email to careers@kellerrohrback.com. No phone calls, please.

For more information about Keller Rohrback, please visit www.kellerrohrback.com