Responsibilities

• Serve as supportive contact for Large Power/Key Account
• Serve as supportive contact for city and town governments coordinating franchise matters and
• Implement annual and long-term business strategic plans, including both electric and non-electric business opportunities, to positively affect the success of SVEC’s business community, resulting in mutually beneficial contractual
• Assist development and maintenance a database profile of each key account
• Identify trends or events which may present additional opportunities. Develop programs, proposals and services which will capitalize on these trends or
• Identify accounts and analyze them by risk, business type, revenue, and service needs.
• Monitor and analyze services for member to provide billing and purchase alternatives; advise the members of rate options that minimize their energy costs from the
• Work with all SVEC departments to develop the best possible solutions members’ short and

long-term needs.

• Coordinate engineering and operational inquiries with members ensuring timely follow-up by SVEC personnel to power quality inquiries/concerns.
• Become familiar with and maintain relationships with members to result in greater understanding and improved relationships with the key
• Maintain a network of experts, which will aid in providing solutions to members’ business needs such as energy efficiency and demand response concerns.
• Work closely with Economic Development department.
• Coordinate cost of service estimates for members with engineering staff and ensure timely follow-up with the
• Perform and maintain risk assessment analysis for accounts.
• Coordinate industrial retention calls between cooperative and members.
• Maintain regular communication with accounts to manage reasonable member
• Assist to procure land, permits, approvals and meet zoning requirements for infrastructure projects.
• Assist Member Services with member inquiries that relate to accounts of all

• Assist with outages during storms, in the office, and in the field, direct crews to damage and s
• Assume management of the outdoor lighting
• Assist in special projects as

Education and Experience

• Bachelor’s degree in engineering, business or related field and 5 years related experience and/or training or equivalent.
• Training in public speaking, writing and account management is
• Background in cooperative business practices
• Experience in the rural electrification and Cooperative principles is
• Basic knowledge of electrical formulas to calculate electrical usage and
• Understanding of federal, state, and local government regulations and guidelines on distributed generation and energy
• Thorough knowledge of electric utility rate
• Supervisory experience

Required Skills and Abilities

• Must be able to maintain professionalism and control under all
• Has and maintains a valid driver’s license and acceptable driving record and is able to operate SVEC

vehicles.

• Must become and remain certified in CPR and first aid. Must also be skilled in the use of safety equipment.
• Ability to handle the challenge of operating efficiently under a very flexible schedule due to the number of unanticipated and unplanned requests for services from the various individuals, departments, and outside contacts with whom this position is
• Leadership ability and the ability to motivate peers toward goal
• Strong verbal, written, analytical and interpersonal
• Ability to dissect and resolve complex problems quickly and
• High level of concentration on accuracy, timeliness, flexibility, reasoning, ability to prioritize and confidentiality.
• Ability to communicate in the Spanish language is
• Proficient in Microsoft Office products including Excel and
• Possess effective techniques to research and access all sources necessary to fulfill position responsibilities.
• Ability to work well with other departments’ personnel and to break down “silos”.
• Ability to interview and select
• Ability to supervise, coach and direct employees
• Must have access to reliable transportation to and from

Physical Requirements

• Participation in SVEC job safety and training programs, relevant workshops, seminars and other SVEC sponsored courses and
• Must be able to use office equipment including telephone, computer, and other systems and related software in the performance of position
• Must be able and available, during any and all types of weather conditions, to work weekends, holidays, evenings and other times outside normal duty hours to assist in service restoration and other emergencies that may arise or when the workload
• Must always maintain an operating telephone or personal communication device for the purpose of contacting the manager to conduct legitimate routine and/or emergency
• This position involves primarily inside work. Must be able to lift objects unassisted (up to 50 pounds). Some standing, walking, climbing, balancing, stooping, kneeling, crouching or crawling to a minimal degree.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

About Shenandoah Valley Electric Cooperative

Chartered in 1936, SVEC maintains over 8,100 miles of electric lines and serves more than 97,000 member accounts in the counties of Augusta, Clarke, Frederick, Highland (all), Page (all), Rockingham, Shenandoah and Warren in Virginia, and the city of Winchester (all). Shenandoah Valley Electric Cooperative was the first electric cooperative chartered in Virginia. SVEC is governed by a democratically elected 10-member board of directors. Each year, at SVEC’s annual meeting, directors are elected by members. Directors serve four-year terms.

Connections working at Shenandoah Valley Electric Cooperative